Last Update: March 15, 2026
As OZKOZ, the security and privacy of your personal data is among our most important priorities. This text has been prepared by our company, acting as the data controller within the scope of the Personal Data Protection Law No. 6698 ("KVKK"), to inform you about the purposes of processing your personal data, third parties to whom it is transferred, collection methods, and your rights.
1. DATA CONTROLLER
Pursuant to the Personal Data Protection Law No. 6698 ("KVKK"), your personal data may be processed by OZKOZ as the data controller within the scope explained below.
2. PURPOSES OF PROCESSING PERSONAL DATA
Your personal data is processed for the following purposes:
- Order and Delivery Processes: To deliver the products you purchase and manage the delivery processes.
- Customer Services: To respond to your requests, complaints, and questions.
- Marketing Activities: To inform you about campaigns, discounts, and innovations (with your explicit consent).
- Legal Obligations: To fulfill tax, trade, and other regulatory requirements.
- Business Development: To improve our product and service quality, surveys, and satisfaction studies.
- Security: To ensure the security of our website and prevent misuse.
3. YOUR PROCESSED PERSONAL DATA
When you visit our website or benefit from our services, the following personal data may be processed:
- Identity Information: Name, surname, Turkish ID number (when necessary)
- Contact Information: Phone number, email address, address information
- Transaction Security Information: IP address, browser information, cookie data, visit duration
- Customer Transaction Information: Order history, product preferences, invoice information
- Marketing Information: Campaign preferences, survey responses, notification preferences
4. TRANSFER OF PERSONAL DATA
Your personal data may be transferred to third parties for the following purposes:
- Shipping and Logistics Companies: To deliver your orders to you.
- Payment Institutions: To securely carry out your payment transactions.
- Software and Infrastructure Providers: To provide the technical infrastructure of our website.
- Law and Consultancy Firms: To fulfill legal obligations.
- Authorized Public Institutions: In cases where information is required to be provided under relevant legislation.
Your personal data may be transferred domestically and abroad, provided that necessary security measures are taken.
5. PERSONAL DATA COLLECTION METHOD
Your personal data is collected lawfully through the following methods:
- When you fill out membership, order, or contact forms on our website.
- Automatically through cookies.
- When you contact our customer services via phone, email, or live support.
- When you visit our physical stores or booth at fairs.
- When you fill out survey, campaign, or event participation forms.
6. PERSONAL DATA SECURITY
We take the following technical and administrative measures to ensure the security of your personal data:
- Encryption of data transmission with SSL certificate.
- Access controls and authorization mechanisms in our databases.
- Regular security tests and penetration tests.
- Training our personnel on KVKK and data security.
- Notification procedures to KVKK and relevant individuals in case of data breach.
Information Note: Your personal data will be deleted, destroyed, or anonymized ex officio or upon your request when the purpose of processing ceases to exist and legal storage periods expire, in accordance with Article 7 of KVKK.
7. DATA SUBJECT RIGHTS
Pursuant to Article 11 of KVKK, as a personal data subject, you have the following rights:
- To learn whether your personal data is being processed,
- To request information if it has been processed,
- To learn the purpose of processing and whether it is used appropriately,
- To know the third parties to whom it is transferred domestically or abroad,
- To request correction if it is incomplete or incorrectly processed,
- To request deletion or destruction within the framework of Article 7 of KVKK,
- To request notification of the correction and deletion processes to third parties to whom it has been transferred,
- To object to a result against you arising from analysis exclusively by automated systems,
- To request compensation for damages incurred due to unlawful processing of your personal data.
8. APPLICATION AND CONTACT
To exercise your rights mentioned above, you can contact us through the following methods:
- By email: Send an email to [email protected] with the subject "KVKK Application".
- By mail: Send a written petition to "Bahçelievler, Erguvan Caddesi No:76, Üsküdar / Istanbul".
- By phone: Call our Customer Service at +90 (216) 632 00 96.
Your applications will be answered free of charge within 30 (thirty) days at the latest, depending on the nature of the request. If the transaction requires an additional cost, the fee specified in the tariff determined by KVKK may be charged.
9. RIGHT TO CHANGE
OZKOZ reserves the right to make changes to this Disclosure Text. Changes will take effect on the date they are published on our website. We recommend that you periodically review this text to avoid being affected by changes.
This text was updated and entered into force on March 15, 2026.
